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Join Our Team of Healthcare Assistants and Mental Health Nurses

At Prometheus Complex Care, we’re dedicated to providing compassionate, person-focused care to individuals facing mental health challenges.

By joining our team, you’ll become part of a supportive community committed to making a meaningful difference.

View our open positions on Occy

Why work for Prometheus Complex Care?

At Prometheus Complex Care, we’re more than just a healthcare provider, we’re a community.

Our team is the heart of everything we do, and we’re committed to creating an environment where you feel valued, supported, and empowered.

What we offer

  • Competitive pay: earn between £15.50 and £17.50 per hour, depending on your role and experience.
  • Flexible working: choose from full-time, part-time, or bank positions to fit your lifestyle.
  • Comprehensive benefits: uniforms, on-site parking, and enrolment in our pension scheme (The People Pension).
  • Ongoing support: access our Employee Assistance Programme for personal and professional guidance.
  • Training & development: you’ll get mandatory training and opportunities for career progression.

Our culture and values

At Prometheus Complex Care, nothing matters more to us than being professional, approachable, caring, and compassionate.

Our service standards guide the way we treat each other, as well as the people we look after.

We believe in creating an environment where everyone can thrive.

Prometheus staff member

Who We Hire

Caring

Really care about making a difference to other people’s lives.

Who We Hire

Accountable

Show up, follow-through, and take accountability.

Who We Hire

Team player

Work well with others and want to contribute to the team dynamic.

Who We Hire

Flexible

Can think on your feet and adjust well to change.

What you’ll do at Prometheus Complex Care

As a Bank HCA or Bank RMN, you’ll:

  • Help transfer patients safely, including home pickups, A&E observations, Section 136 transfers, court-ordered moves, and informal transfers.
  • Use calm de‑escalation or safe physical support when needed.
  • Keep both vehicle and patient secure during the journey.
  • Talk clearly with patients, our team, and NHS staff.
  • Write down key details and report any concerns.
  • Guide patients with care from start to finish.

Bank HCA specifics

  • Zero‑hour, flexible shifts across days or nights in Birmingham & Stevenage.
  • Pay ranges from £14.50/hr weekdays to £16.50/hr nights and weekends.
  • Check vehicles before travel, assist nurses, keep records and step in to lead if it’s needed.

Bank RMN specifics

  • Work on zero‑hour basis in Birmingham, Stevenage or Warrington.
  • Paid between £23.50–£25.50/hr.
  • Lead transfers, manage risk, support care, and follow Mental Health Act and safeguarding rules.

We work with NHS and community teams to make sure every transfer is safe and patient-focused, using NHS-standard training in de‑escalation and risk handling.

Training & career progression

At Prometheus Complex Care, we make sure you get the support you need:

  • NHS-level training in de‑escalation, safe handling, first aid, safeguarding and observation.
  • NVQ/CPD courses available, with mentoring on the job.
  • Career opportunities to move from HCA into RMN, nursing or logistics roles as you gain experience.

Both HCA and RMN roles include mandatory training on policies, safety, safeguarding and professional standards.

We offer free on-site parking, uniforms, pension enrolment, and an Employee Assistant Programme to support our teams.

How to apply for our team

Applying to join our team is straightforward:

  1. Browse our vacancies: visit our Occy portal to view current job openings.
  2. Send your application: click on the role you’re interested in and follow the instructions to apply.
  3. Interview: if you’re shortlisted, you’ll be invited for an interview to discuss how well you fit the role.
  4. Offer: successful candidates will receive an offer and details about the next steps.
  5. Onboarding: you’ll complete any necessary paperwork and training to start your journey with us.

WHAT PEOPLE ARE SAYING

“Excellent, responsive, professional and supportive service”

Lisa Cooper, Director of Community & Mental Health Services, Alder Hey Children’s NHS Foundation Trust

FAQ

Career Frequently Asked Questions

Do I need a lot of experience to work in care?

Not necessarily. While experience is valuable, we also welcome people who are newer to the field and eager to learn.

Can I work part-time at Prometheus Complex Care?
Yes, we offer both full-time and part-time positions to fit different schedules.
What qualifications do I need to work in Complex Care?
For RMN roles, you’ll need to have a valid NMC pin. For HCA positions, relevant experience or training is preferred, but it’s not always essential.
Can I apply from anywhere in the UK?
Yes. Our roles are open to UK applicants only. All positions are based here, and we unfortunately can’t offer sponsorship.
Will there be opportunities for career progression?
Absolutely! We support our staff in developing their careers through training, appraisals, and internal opportunities.
Is there a fixed rota or are shifts flexible?
Shifts are flexible. You get to choose from zero-hour contracts, covering day, night, weekend or weekday shifts.
Do I need a clean driving licence?
Yes. You may drive Prometheus vehicles sometimes, so you’ll need to have a full UK driving license.

Join the Complex Care team

At Prometheus Complex Care, we’re dedicated to providing compassionate, person-centred care to individuals facing mental health challenges.

By joining our team, you’ll become part of a supportive community committed to making a meaningful difference.

View our open positions on Occy